Goldex Casino Privacy Policy

At Goldex, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at Goldex Casino.com. By accessing our services, you acknowledge that you have read and understood this document. We encourage you to review it carefully before using the Goldex online casino. Our commitment is to handle your data responsibly, transparently, and in full compliance with applicable data protection legislation.

1. Who We Are

Goldex Casino is operated by Stable Tech N.V., registered under No. 160129 at Scharlooweg 39, Willemstad, Curacao. We hold a valid gaming licence issued by the Curacao Gaming Authority (licence no. OGL/2024/161/0191). As the data controller, we are responsible for the personal information you provide to us and for ensuring it is protected appropriately. If you have any questions about how we handle your data, please contact us at support@Goldex Casino.com.

2. Information We Collect

When you register and use the Goldex Casino platform, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and postal address
• Username, password, and account preferences
• Copies of identity documents required for KYC (Know Your Customer) verification

2.2 Financial and Transaction Data

• Payment method details (Visa, Mastercard, bank transfer, crypto wallet addresses)
• Deposit and withdrawal history
• Transaction amounts, timestamps, and confirmation records
• Currency preferences (EUR, USD, BTC, ETH, and others)

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, games played, and session duration
• Cookies and similar tracking technologies
• Mobile browser or app access data

2.4 Communications Data

• Live chat transcripts and email correspondence with our support team
• Feedback, complaints, and survey responses
• Marketing communication preferences

3. How We Use Your Information

At Goldex, we use the data we collect for specific, legitimate purposes. We do not use your personal information for any purpose beyond what is described in this policy.

• Account management: We use your registration data to create and manage your Goldex Casino account, including verifying your identity and age.
• Service delivery: We process your financial data to handle deposits, withdrawals, and bonus applications, including our Welcome Package and ongoing promotions.
• Legal compliance: We are required to verify your identity and monitor transactions under anti-money laundering (AML) and responsible gambling regulations.
• Customer support: We use your communication data to respond to your queries through our 24/7 live chat and email at support@Goldex Casino.com.
• Personalisation and marketing: We may use your preferences and activity data to send you relevant bonus offers and promotional communications, provided you have given us consent.
• Security and fraud prevention: We monitor usage patterns to detect and prevent fraudulent activity, unauthorised access, or abuse of our platform.
• Platform improvement: We analyse aggregated technical data to improve the Goldex online casino experience across desktop and mobile browsers.

4. Cookies and Tracking Technologies

Our Goldex Casino website uses cookies and similar tracking technologies to improve your browsing experience and ensure our platform functions correctly. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies: Required for the site to function — enabling login sessions, navigating pages, and accessing secure areas of our platform.
• Analytical cookies: We use these to understand how visitors interact with the Goldex casino site, helping us improve performance and usability.
• Marketing cookies: We may use these to deliver targeted promotions and track the effectiveness of our advertising campaigns.
• Preference cookies: These remember your language, currency, and other settings when you return to our platform.

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect your ability to use some features of the Goldex casino site.

5. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted service providers and partners in the following circumstances:

• Payment processors: We share necessary financial data with payment providers (such as Visa, Mastercard, and crypto networks) to process your transactions securely.
• Identity verification providers: We work with KYC and AML compliance partners to verify your identity as required by our licence obligations.
• IT and platform providers: We share technical data with our software and hosting partners who support the operation of the Goldex online casino.
• Game providers: We share session data with our game providers (including Pragmatic Play, NetEnt, Play'n GO, and others) for the delivery of their content.
• Regulatory authorities: We may be required to disclose your information to the Curacao Gaming Authority or other competent authorities if legally obligated to do so.

All third parties we work with are contractually obligated to protect your data and use it only for the specific purposes we authorise.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business purposes. For most categories of data, we apply a minimum retention period of five years following account closure to comply with our AML and financial record-keeping obligations. Once the retention period expires, we securely delete or anonymise your data.

7. Your Rights

Depending on your jurisdiction and applicable data protection law, you may have the following rights regarding your personal data held by us at Goldex:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request that we delete your personal data in certain circumstances.
• Right to restrict processing: You may ask us to limit how we use your data.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to our use of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at support@Goldex Casino.com. We will respond to your request within the timeframe required under applicable law.

8. Security Measures

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. Our Goldex platform uses SSL encryption for all data transmissions, and access to sensitive data is strictly limited to authorised personnel. We regularly review and update our security practices to maintain a high standard of data protection across all our systems, including the Goldex casino app and mobile browser environments.

9. Responsible Gambling and Data

As part of our responsible gambling commitments, we may use your gaming data to monitor for signs of problem gambling behaviour. We retain the right to use this data to contact you, apply account limits, or take other protective measures in line with our duty of care obligations. If you wish to set limits or self-exclude, please contact our support team or use the account tools available on the Goldex Casino platform.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or operational requirements. When we make significant changes, we will notify you via email or a prominent notice on the Goldex casino site. We encourage you to check this page periodically to stay informed about how we protect your information. Continued use of our services following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. We are available 24/7 via live chat on the Goldex casino site or by email at support@Goldex Casino.com. Our support team is ready to assist you and ensure your privacy rights are fully respected.